Contact us
Email support@32pixels.co and we’ll get back to you. It helps to tell us whether you’re a parent or a kid in the household, which device you’re using, and what you were trying to do.
Getting started
One parent opens ChartMe first and creates the household. The household is kept in that parent’s iCloud account. Then they add each person in the family and send everyone the invite link.
Everyone needs to be signed in to iCloud with their own Apple Account on their own iPhone or iPad. If ChartMe can’t reach iCloud, check that you’re signed in under Settings on your device.
Inviting your family
- In the Family tab, tap + to add each person.
- Tap Create Invite Link, then Send Invite Link, and send it to your family.
- Each person installs ChartMe, opens the link on their own device, and chooses their name under Who Are You?
A kid goes straight to their chart. A second parent sees Waiting for Approval until the first parent approves them in the Family tab.
Anyone with the link can join, so send it only to your family. The parent who created the household can see and remove people who’ve joined under Family > Manage Sharing.
The parent gate and a forgotten PIN
A gate comes before the parent screens, to keep kids out of them on a shared device. Parents choose the gate under Family > Parent Gate: a multiplication question, which is the default, or a 4-digit PIN. The choice applies to every device in the household. After 5 wrong PINs, that device waits 30 seconds.
Forgot your PIN? Tap Forgot PIN? on the gate and confirm with Face ID or your device passcode. Then choose a new PIN. On a device with no passcode, you’ll answer a multiplication question instead. Another parent can also reset it from their own device.
Notifications and quiet hours
Every reminder and alert is scheduled on the device that shows it. Kids get reminders before a chore is due. Parents get alerts when a chore is waiting for approval or a reward is requested, and an evening summary of missed chores. Parents set up alerts, quiet hours, and each kid’s reminders under Family > Notifications.
Quiet hours hold everything until they end, in the household’s timezone.
Not getting notifications? ChartMe asks for permission once. If you said no, turn them on in the iOS Settings app under Notifications > ChartMe. ChartMe works the same either way.
An approval alert came late? These depend on iOS waking ChartMe in the background, which iOS doesn’t guarantee. It can be delayed in Low Power Mode or after you force-quit the app. The Inbox is always up to date when you open it.
Deleting household data
A household is deleted from iCloud, not from inside ChartMe. To remove it completely, the parent who created it deletes ChartMe’s data from iCloud: open the Settings app, tap your name, then iCloud, and delete ChartMe’s data from your iCloud storage. Every device in the family then clears its copy and says so.
To remove one kid, a parent taps Remove next to them in the Family tab. Their points and history are kept so you can restore them later. To stop someone from syncing altogether, the parent who created the household also removes them under Family > Manage Sharing.
Deleting the app from a device only removes that device’s copy. The household stays in iCloud. The privacy policy has the details.
Requirements
- An iPhone or iPad running iOS 17 or later.
- An iCloud account for each person, signed in on their own device.
- The household is stored in the iCloud account of the parent who creates it.